Last updated: September 4, 2026
This Refund Policy governs all purchases made through Relay Capture's Services at relaycapture.com. It should be read in conjunction with our Terms of Service and Privacy Notice, both of which are incorporated herein by reference.
By completing a purchase, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety.
All payments are processed by Paddle.com Market Limited ("Paddle"), our Merchant of Record. Paddle handles all billing, transaction processing, regional currency conversion, and global sales tax/VAT compliance. The charge on your bank or credit card statement will appear as "PADDLE.NET* RELAYCAPT" or a similar Paddle descriptor.
Relay Capture operates strictly as the technical infrastructure fulfillment partner. We are responsible for provisioning and delivering the purchased Fleet infrastructure after Paddle confirms successful payment settlement. For billing inquiries, receipt requests, or payment disputes, you may contact Paddle directly through the link provided in your purchase receipt, or contact us at sam@relaycapture.com and we will assist in routing your inquiry. For full details on the Merchant of Record relationship, see our Terms of Service, Section 2.
All sales are strictly non-refundable once automated provisioning initiates.
When Paddle confirms successful payment, Relay Capture immediately and automatically begins the 48-hour provisioning sequence. This automated process triggers irrevocable third-party capital expenditures that are permanently committed on your behalf:
Because these expenditures are committed to third parties within minutes of payment confirmation and cannot be unwound, reversed, or returned, we cannot offer refunds, credits, or exchanges once provisioning has begun—regardless of the reason for the request.
This includes, without limitation: change of mind, business pivot, dissatisfaction with email deliverability outcomes, low open/response rates, spam folder placement by third-party ISPs, or any other performance outcome that falls outside our explicit DNS compliance warranty (see Section 3 below).
The sole and exclusive circumstance under which a refund will be issued is if Relay Capture fails to deliver a Fleet that passes strict cryptographic DNS compliance verification within the 48-hour Service Level Agreement (SLA) window.
DNS compliance means that each provisioned domain in the Fleet meets all four of the following criteria, as verifiable by standard public DNS lookup tools:
_dmarc.<domain>If any domain in your Fleet fails to achieve DNS compliance within 48 hours of payment confirmation:
For clarity: if you purchased a 10-domain Fleet ($1,000 USD) and 2 domains fail DNS compliance verification within 48 hours, you are entitled to a $200 USD refund. The remaining 8 compliant domains remain active and non-refundable.
Email deliverability, inbox placement, open rates, response rates, and sender reputation outcomes are explicitly excluded from refund eligibility.
Our warranty covers DNS compliance only (SPF, DKIM, DMARC, forward/reverse PTR alignment). We do not and cannot guarantee how third-party mail servers (Google Gmail/Workspace, Microsoft Outlook/365/Exchange Online Protection, Yahoo Mail, Apple Mail Privacy Protection, or any other ISP) will classify, filter, route, delay, quarantine, or reject emails sent from the provisioned Fleet.
Third-party spam filtering algorithms, machine learning classifiers, and reputation scoring systems are operated at the sole discretion of those third parties. Inbox placement outcomes are a function of the Client's email content, sending volume, sending patterns, list quality, recipient engagement, and numerous other variables that are entirely outside Relay Capture's control.
For full details, see our Terms of Service, Section 8 (No Deliverability or Inbox Placement Warranty).
If Fleet infrastructure is suspended, disabled, or permanently severed due to a violation of our Acceptable Use Policy (Terms of Service, Section 9)—including but not limited to phishing, credential harvesting, malware distribution, financial fraud, or illegal outreach—no refund of any kind will be issued.
Relay Capture's determination that a violation has occurred is final, absolute, and not subject to appeal, arbitration, or judicial review. The Client waives any and all claims arising from infrastructure severance under this provision.
In all cases, Relay Capture's total aggregate liability for any and all claims arising out of or related to a purchase shall be strictly capped at the exact amount paid by the Client (via Paddle) for the specific order giving rise to the claim in the thirty (30) days immediately preceding the incident.
This cap applies regardless of the legal theory under which liability is asserted (contract, tort, strict liability, statutory, or otherwise) and regardless of whether we have been advised of the possibility of such damages.
For full details on liability limitations, see our Terms of Service, Section 19 (Limitation of Liability).
If you believe a charge is unauthorized or incorrect, we strongly encourage you to contact us at sam@relaycapture.com before initiating a chargeback with your bank or card issuer. We are committed to resolving legitimate billing errors promptly.
Chargebacks initiated for legitimately delivered services (i.e., Fleet infrastructure that passed DNS compliance verification within 48 hours) may be contested by Paddle as the Merchant of Record, with full documentation of service delivery and DNS verification records.
Fraudulent chargebacks—chargebacks filed after receiving and using the provisioned Fleet infrastructure—may result in immediate infrastructure severance and may be reported to fraud prevention networks.
If you have questions regarding this Refund Policy, need to report a failed DNS compliance verification, or have any billing-related inquiry, please contact our support team:
Relay Capture
Email: sam@relaycapture.com
For billing, receipts, tax invoices, or payment disputes handled by Paddle (Merchant of Record), use the support link provided in your purchase confirmation email, or contact us and we will route your inquiry to Paddle on your behalf.
This Refund Policy, together with our Terms of Service and Privacy Notice, constitutes the complete set of binding legal documents governing your purchase and use of the Services.